What is Cloud VoIP?
Cloud VoIP is becoming the go-to communication solution for people and businesses. It is an internet-based communication system that allows you to make and answer calls via the internet. Instead of using the regular telephone network, the Cloud VoIP utilizes broadband internet connection as a medium for voice and data transfer. The major networks that allow this form of communication are DSL and T1. Numerous corporations now offer cloud VoIP communication systems. Their main aim is to provide cheaper and efficient communication solutions to their clients. One of the most popular providers of cloud VoIP systems is Google.
How Does the Cloud VoIP Work?
In the past, cloud used to be just about hosting data services in within the internet infrastructure. However, with the evolution of VoIP (Voice over Internet Protocol), cloud systems now support voice transmission. In cloud VoIP, telecommunication applications, switching, and storage of voice data are housed in a server manned by a third party. Subscribers lease these services for a given period. Most companies are now moving from conventional communications systems like Private Branch Exchange (PBX) to third party VoIP Service. To access cloud-based VoIP, you need a stable internet connection and your PC or phone. Unlike PBX, you won’t have to subscribe to a phone plan. A Wi-Fi connection or LAN will grant you a seamless connection. Consequently, your calls aren’t limited to a particular geographical location. You can call clients across all corners of the globe at a standard rate dictated by your internet provider. However, when making calls to a landline or hard line, you may need to pay a nominal charge.
Advantages of Cloud VoIP
Once you have adopted the Cloud VoIP in your company, you can access your communication infrastructure from a different system. With your account details, you can log into your cloud wherever you are. This gives you an edge when it comes to managing employees remotely. You will also be able to contact clients more conveniently. Companies which use Cloud VoIP also deliver a robust customer support system due to the ease of communication brought about by the system. All the hardware resources on which the cloud VoIP runs are managed by the cloud communication service provider. Therefore, the responsibility of conducting routine system maintenance and repairs is lifted off your shoulders. Once you pay the subscription fee for the cloud VOIP, your voice and data communications issues are as good as solved. Cloud VoIP also comes with unique call applications. The voicemail service allows you to customize greetings and extensions. When you experience high traffic, you can purchase a dedicated line that filters the incoming calls and redirects them to different departments handling specific queries. A cloud VoIP service provider offers clients with voice and data communications applications and services. You can call, chat, and send voice mail through the cloud VoIP service. Since you don’t have to purchase a personal communication server, cloud based communication is much cheaper. In fact, you can make free calls if your recipient is hosted on the same cloud. It has also proved to be more reliable and secure than the conventional PBX.
